Coldwater Creek is a women's apparel store that carries not only apparel, but accessories and jewelry as well. They have several retail stores around the United States as well as their online website. The site also has a Live Help chat service. Some of the products the company carries include:
Coldwater Creek has been in business for 27 years and in that time, they have never changed their return policy. They are located in Coeur d’Alene, Idaho. The company has physical retail stores, a website and a catalogue from which customers can order.
Customer service can be contacted through their website, via telephone (800.510.2808), or through their live help chat.
Customers are very satisfied with merchandise from Coldwater Creek. Here is a sampling of the customer feedback in regards to Coldwater Creek's apparel:
"I purchased this sweater at my favorite local store. When I saw it on the hanger it really didn't "speak" to me but after I tried it on I knew it was just what I wanted. I bought it in the terracotta color to go over a top in the same shade. Plan on wearing both with camel slacks that I already have though I purchased the terracotta satin finished jeans also. Can use all 3 pieces with other things in my closet. CWC is absolutely my favorite store, no other comes close." by ride2up
"I am one of the people having trouble with the new sizes (old XL, now 1X?). This one I took a chance on the XL and the fit is perfect. It is lightweight and the detail makes it look great alone or with a shell beneath. Terracotta met my expectations and will be a great update for early fall, looks great alone with a black skirt and with a white tank and jeans." by muzz
"Since the rich turquoise is back-ordered, I ordered these pants in java. Love them! Great fit, even after washing. So then I ordered the blonde wood in the same size (8P) and can't even pull up the zipper. So I had to reorder them in a 10P. So I think the pants are great but wish CC were better in terms of size consistency. It just cost me postage and doesn't come with the same discount as the pair I first bought." by Magnolia
"I love these pants, I have 3 different colors. Great fit!!" by Debbie
More customer feedback can be found with each item on their website.
ColdWater Creek is not currently accredited with the Better Business Bureau. They are not rated by the BBB either. The company has had zero complaints filed by customers with the BBB in the past 3 years. The mail order catalogue version of ColdWater Creek is accredited by the BBB and has been since April 1, 2012 and has an A+ rating.
Coldwater Creek is a popular website. It has an Alexa global ranking of 10,697 and a US ranking of 1,795. The site has 1,828 sites that backlink to theirs.
On Compete, Coldwater Creek is ranked 1,192 and has 1,682,674 unique visitors to their site monthly.
Coldwater Creek has a Google PageRank of 4/10.
Coldwater Creek has a growing social media presence. They currently have 256,788 "likes" on their Facebook page. On Twitter, Coldwater Creek has 2,555 followers and composed 424 tweets.
Coldwater Creek also has a Pinterest profile that currently has 1,947 followers. They have 8 pinboards, 178 pins and 125 "likes."
The company also has a blog called Style Spot that is updated several times a month and offers advice on fashion and accessories.
Coldwater Creek highly values their customers’ privacy and is diligent in providing a safe and secure browsing and ordering experience. The company does store customer information when an account is created. However, if you checkout as a guest, only the information required to process the order is stored.
Coldwater Creek also uses Secure Socket Layer (SSL) encryption to protect sensitive credit card information during the checkout process. This can be verified by the https:// in the upper left corner of the browser in the address window.
Using Google's Safe Browsing Tool, Coldwater Creek was not found to be a suspicious website and did not contain any malware. It was not found to be an intermediary of the infection of other sites. The site is hosted on 15 networks.
Coldwater Creek prices their apparel competitively. Here is a sampling of their products and their prices:
Coldwater Creek determines shipping prices based on the merchandise total shipped to a single address. The standard shipping charge for 3 day delivery in the contiguous United States is $12.95 and next day air is $24.95. The same shipping to Alaska and Hawaii is $14.95. Air delivery is not available for Alaska or Hawaii at this time.
Coldwater Creek accepts all major credit cards (Visa, MasterCard, Discover, Diners Club, JCB and American Express). Debit cards are accepted as long as they have the Visa or MasterCard logo on them, but it must be used as a credit card. PIN numbers can't be used. They do not accept Paypal, personal checks or money orders at this time.
Coldwater Creek has a 100 percent satisfaction guarantee. If for any reason you are not happy with your purchase, you may return it for a refund of the purchase price, exchange it, or receive a credit to your account. Returns can be mailed or returned to any Coldwater Creek store. There is no time limit on returns. Anything can be returned at anytime for any reason.
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